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[annimay]

We  have just brought a laptop with vista .i install my programe for office  shop  xp windows on it it was o k for 2mths .Now it is bringing up word not responding excel works o k . can you advice me please .annimay

[Tassie]

Reinstall it and see if that will fix the problem.

[annimay]

thank you. i just tried my disk but it wouldnt go i will have to get a new  one .

[Tassie]

The problem is most likely caused by a corrupt Normal Dot template in Word, follow these instructions to see if it helps.

   1. Quit all instances of Word, including Microsoft Outlook if Word is set as your e-mail editor.
   2. Click Start, and then click Search.
   3. In the Search Results dialog box, under What do you want to search for, click All files and folders.
   4. In the All or part of the file name box, type Normal.dot.
   5. In the Look in box, select your local hard disk. (Or, select an alternate user template location if you are running Word from a network server.)
   6. Click Search to search for the file.
   7. For each occurrence of Normal.dot that appears in the Search Results dialog box, right-click the file and then click Rename.

      Type a new name for the file, such as OldNormal.dot or Normal-1.dot, and then press ENTER.
   8. On the File menu, click Close to quit the Search program.

When you restart word it will create a new normal dot file.

[annimay]

thank you for this i have installed and reinstalled another office shop and it worked on everything else but not in word.i will see if i can do this , i will let you know

[annimay]

hello again i tried to do what you said tassie but i went into search .but it is different in vista than xp . i typed in all folders and files but didnt get anything to open .i do hope their is another way ,because to me it sounds like it could be the problem . another thing i;d like to know if windows were going to block the programme they woud do the lot not just word wouldnt they?? (just to please my man )

[Tassie]

Not familiar with Vista Search but have a read at this link...

http://windowshelp.microsoft.com/windows/en-us/help/73106209-6df0-432a-8cb7-df5d8ce02ec61033.mspx


You need to type in  Normal.dot  in the search bar.

[annimay]

thank you tassie