Desb
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« on: July 09, 2009, 11:12:23 AM » |
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Hi Folks
CA Anti-Virus reported that it has quarantined Win32/AMalum.ZZNPB, ZZOKH AND ZZOAF, Then I get a notice from Windows File Protection to install Win ProXp Service Pack 3, to restore unrecognised versions of the files that have been altered. I do not have a SP3 CD as I downloaded the SP3 from Microsoft. I am using Win Pro Xp. Should I just use the windows restore programme?
Any solutions would be much appreciated
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Desb
MS Windows XP Professional 32-bit SP3
156GB Disk drive (SATA)
156GB Seagate ST3160813AS (SATA)
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Jimbob
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Life's not a rehearsal.
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« Reply #1 on: July 09, 2009, 11:49:48 AM » |
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It sounds like you have got damaged system files from the virus ..
I don't know a system restore will help as that could just bring back the virus ...
You do need to borrow an XP Pro Sp3 disk and run a systems file check to replace the damaged system files.
JIM
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“Programmer (noun): An organism that can turn caffeine and alcohol into code.”
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Desb
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« Reply #2 on: July 09, 2009, 12:30:58 PM » |
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Thanks Jim will do
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Desb
MS Windows XP Professional 32-bit SP3
156GB Disk drive (SATA)
156GB Seagate ST3160813AS (SATA)
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rita
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« Reply #3 on: July 09, 2009, 08:19:09 PM » |
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Hi,
My CA has given me the same message - I am doing a rescan for viruses now, but can I just cancel the message prompting me to insert the SP3 disk? I as well downloaded this update from the web.
If my virus check comes back negative can I assume it was a false positive? The CA site isn't really clear on what I should do.
Thanks,
Rita.
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Jimbob
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« Reply #4 on: July 09, 2009, 08:25:10 PM » |
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Windows File Protection is part of the windows system and if it is asking for a disk then it is saying you have damaged or changed system files.
The solution is to have the system checker verify and copy down the original system files.
JIM
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“Programmer (noun): An organism that can turn caffeine and alcohol into code.”
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rita
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« Reply #5 on: July 09, 2009, 08:41:49 PM » |
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I've just finished doing a virus scan, and it has come back clear i.e. no viruses/infections found. Does this mean that everything is fine now, even though I havn't taken any action?
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rita
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« Reply #6 on: July 10, 2009, 08:32:40 AM » |
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Hi All,
I have been looking at forums regarding this - it seems if we download the latest update it will fix problem, many people were experiencing this as well.
Regards,
Rita
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Desb
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« Reply #7 on: July 10, 2009, 09:19:51 AM » |
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Hi All I have heard from CA Anti-Virus that you need to update to 6606 to fix the problem. This link might help http://cainternetsecurity.net/Support/default.aspx?tabid=83Desb |
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« Last Edit: July 10, 2009, 09:21:02 AM by neonwizard »
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Desb
MS Windows XP Professional 32-bit SP3
156GB Disk drive (SATA)
156GB Seagate ST3160813AS (SATA)
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