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[Arleen]

Hi Again
  I have Vista HP.  I had to renew my Spy Sweeper so I called to renew and went with 3 years this time since I finally got it in which it was giving me problems to download I called and they told me that I have a virus which I have clean so many times and when I ran it again after several hours trying to get Spy Sweeper in I ran my Comodo, Avast, & Malwarebytes  and it say no viruses.  I told them that but they still telling me I have a virus I had no problems until I put the Spy Sweeper in.  I'm thinking of calling them to cancel my order.  You said that Spy Sweeper was a good program to keep it so I did I'm not blaming anyone I just want this problem solve.  Do you think if I called them and ask for the Disk then put in my Acct number that they gave me for the added of 3 years that it would work.  Is there any other way that I can run on my computer to get rid of virus or whatever I have.  Oh I did forget I have RegCure also ran that several times.  I hope that I am making sense to all of this trying to get this problem taken care of any suggestion is there a site that I can go to get it all out of my computer without taking my computer in.
Thank you for listening.  Oh When I run Spy Sweeper and it says that I have a low virus from double clicking so I put a check mark and hit quarantine but it will just freeze and have to reboot.

[neonwizard]

Not totally sure I understand, are you saying your unable to download the program Spy Sweeper?

[Jimbob]

Where is it saying that it is located in your computer? And what is it saying the name of this virus is?

JIM

[Arleen]

Hi
 Sorry I wasn't here to answer questions I had to get away from the computer for awhile what happen is that I called them to renew my Spy Sweeper my husband said to get it for 3 years so that is what I did and they sent me the site in my e-mail to download it wouldn't do it at first.  I went to there site and talk to a person and said that I probably have a virus but everything was fine on the computer until I tried to download so what I did was run another all my comodo, Malwarebytes and avast no virus mention at all so what I did was try again after several hours working with this I finally got it in which I was happy but then I ran Spy sweeper to check and then I had a virus from which wasn't bad virus so I put a check mark in the box and sent it to my quarantine but it wouldn't work.  So what I'm asking is that should I call them again and see if they will send me the disk and but in my acct. # they gave me?  Or should I take it out totally but does spy sweeper have a file to make sure that I got rid of it totally.  I'm at lost with this and I'm sure you are I'm not a good explainer I have called them but to talk personally with a rep it was over an hour by phone but they could hook me up to tech right away for a cost then it could cost me more if they said I have a virus but they gave me the virus which of course they will not say so.

Arleen    (Vista HP)

[Arleen]

Hi Again
  I didn't find a virus but program will not work.  I have tried too many times.

Arleen

[neonwizard]

Just take it off (don't renew it) and keep Malwarebytes and run it at least once a week, it's a real good program anyway.

Just to make sure you don't have a virus go to Trend Micro’s HouseCall it installs a small plug in that will scan your computer for viruses.

[Arleen]

Thank you for your help Neonwizard I will do that take it out and not renew and just run the malwarebytes once a week like you said.  I will also down load Trend Micro for a checkup on my computer.  Again Many Many thanks for the help.

Arleen