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Author Topic: Outlook closing down in some mails  (Read 515 times)
bargaragirl
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« on: September 11, 2009, 07:03:58 AM »
I am having a problem with my Outlook  in Office 7 "Microsoft has encountered a problem has to shut down"
When I open some of my mail  the window shuts down then reopens again
If I reistall office 7 will I lose all my contacts and emails or will the re install just pick them all up again
  will a repair save, or will I lose them l 
I also have all our appointments on there as well, and I dont want to lose everything
Dont mind losing  e.mails but calender, excel,tasks,and contacts etc are important to us
I have a external hard drive and can put it on there but not sure how to  save just outlook and I dont want to save this problem
Thanks for any suggestions
Wendy
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Dayko
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« Reply #1 on: September 11, 2009, 04:18:51 PM »
If you look under File you will find that you can Export your file(s) to another drive/file etc. After you have done your reinstalled or repaired you can the reinstall your files.            Files-Import
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Tassie
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« Reply #2 on: September 12, 2009, 06:29:14 AM »
Picked this up on another forum...

I have solved the problem with the help of Microsoft Support. It was caused by an add-in. Further Google search on this add-in indicates the problem is widespread. The add-in is pdfmoutlook. That needs to be de-activated in Outlook.

The way to do that is to go to
Tools>Trust Center>Add-ins. At the bottom of the box there is a small drop down box. There are two applicable choices: COM and Exchange Client. I don't recall which of these is the one to choose, you will have to try one then another to find the offending add-in. Disable it. Restart Outlook, and for me that did the job.
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bargaragirl
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« Reply #3 on: September 12, 2009, 04:28:46 PM »
Thanks for the info tassie
but I dnt know how to disable any of them and a bit scared to touch anything
I dont know what is needed and what is not
They are all COM add ins some active  inactive about 3 all told
Thanks
Wendy
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Tassie
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« Reply #4 on: September 13, 2009, 05:39:35 AM »
You will not do any damage by disabling them, just try one at a time to find the offending add on.
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bargaragirl
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« Reply #5 on: September 13, 2009, 02:27:13 PM »
Thanks Tassie
Disabled them, and now no problems
Saved having to re install Office
thanks again  appreciated
Wendy 
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bargaragirl
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« Reply #6 on: September 24, 2009, 07:20:20 AM »
It happened again yesterday so did the same thing again
ok now hope it stays that way
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