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[benaa]

Morning,

Having trouble with trying to reinstall Office 2003.  When it gets to the section where the options are such as install, re install, repair or uninstall I select reinstall and click ok.  The system then just locks up and will not respond.  The same happens if I try to uninstall through the add/remove process.  Any suggestions please.  Also for some time now the only way to close a word document is to use Ctrl/Alt/Del and end it that way.  Very annoying so I thought reinstalling may fix this but am unable to do so.  Thanks in advance for any help

[neonwizard]

Try this first: http://support.microsoft.com/default.aspx?SCID=kb;en-us;290301

[benaa]

Thanks for that have been able to uninstall the program and have reinstalled it again, uploaded and installed all the service packs etc but still the same problem re closing a word document plus Outlook will not open just hangs and when press ctrl/alt/del it shows program not responding. Any other suggestions please tks

[Paul.bd]

Better late than never?

With Word closed, search for and rename the file Normal.Dot (something like Normal.dot.old will do). This is the Word document template. Then start Word - a new Normal.dot will be created.

This file can cause problems both in Word and in Outlook (as Word is used as the Outlook message editor). I had symptoms very similar to yours recently, and this fixed them.