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[dragonfire]

hi folks daughter rang me with this prob
she is starting to get a lot of the message lost server and net goes down she has been rebooting modem and it works for a couple of hrs then same thing happens again , she has rung aapt  but it seems english understanding is not their strongest point
they said they have reset modem
but it still goes off
have you any clues to how to fix it please
w7 ultimate
avast
ccleaner

1.. is it crook modem
2 ..is aapt as bad as i have heard
thank you in advance for replies
oh modem is dlink   DSL 504T

[Jimbob]

Hard call to make ....

But I always hated old DLINK modems and that one would have to be 5-6 years old at least ...

A firmware update might help.

[dragonfire]

how do u do that jimbob

[neonwizard]

Other thing you can look at too:

1. Had any storms lately?
2. Is the fixed telephone making any crackling noises?
3. Are you sure the line Filters are connected/or connected correctly?
4. Some modems don't like the modem power brick connected to a power board
5. Make sure no other electrical equipment is interfering with the modern
6. Make sure the modern isn't over heating

You could go on for ever

The first two require Telstra to fix, If you hear crackling or other voices on the line call Telstra and report a fault for the Phone (if she has one) they will check the line
 

[dragonfire]

thank you all for replies
she is going to open purse and get a new modem any suggestions on brand would be helpful
i know this is off topic
in a hp printer do i have to use the 2 cartridges black and colour
or can i take color out and just use black as most of printing only use black
thank you

[neonwizard]

I like Billion Modem/Routers as for the printer, take the cartridge out and test it

[dragonfire]

thank you  will pass on info